Hotel front office attendants look after the needs of guests on arrival and during their stay in a hotel.Front office attendants may perform the following tasks:
take guests' details and allocate their rooms.
talk to transport carriers (e.g. airlines, bus companies, rental car agencies) to make travel arrangements for guests and to find lost luggage.
inform guests about the hotel/motel's facilities, policies and procedures
provide tourist information to guests
make reservations for sightseeing tours, restaurants, the cinema and live entertainment
deal with inquiries and requests from guests
take messages for guests
calculate guests' bills and issue receipts upon payment
arrange accommodation for guests traveling to other destinations
perform cashier duties, cash travelers cheques and exchange foreign currency
place guests' possessions in a safe if requested.
coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries
follow in-house procedures to help ensure the security of guests and employees.
perform general secretarial duties, such as preparing correspondence and attending to a switchboard.
In a small or medium-sized hotel, all of the above duties may be carried out by one person. However, in an international standard hotel, several attendants may be employed. Each attendant is allocated a set of specific duties to perform.
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